Privacy Policy

Last updated: May 4, 2026

This Privacy Policy describes the policies and procedures of Putki ("we", "us", "our") on the collection, use and disclosure of your information when you use the Putki platform and website, and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using Putki, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

Account means a unique account created for you to access Putki or parts of the Putki platform.
Company refers to Putki. For GDPR purposes, Putki is the Data Controller.
Cookies are small files placed on your device by a website, containing details of your browsing history among other uses.
Customer means the organization or individual that has purchased a Putki subscription.
Data Controller refers to Putki as the legal entity that determines the purposes and means of processing Personal Data.
Personal Data is any information that relates to an identified or identifiable individual. Under GDPR, this includes name, identification number, location data, online identifier, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of a person.
Platform Services means the Putki subscription software services to which the Customer is subscribed, including the Putki distribution, connectors, observability tooling, governance features, and support services.
Processing means any operation performed upon Personal Data, whether by automatic means — including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, alignment, blocking, erasure or destruction.
Service refers to the Putki platform and the putki.io website.
Service Provider means any natural or legal person who processes data on behalf of Putki, including third-party companies employed to facilitate, provide, or support the Service.
Usage Data refers to data collected automatically when using the Service, such as the duration of a page visit or pipeline execution logs.
You means the individual accessing or using the Service, or the company or legal entity on whose behalf that individual is acting. Under GDPR, you are the Data Subject.

Principles for Collecting Data

We are committed to ensuring that Personal Data is:

Processed in accordance with applicable laws
Collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes
Adequate, relevant and not excessive in relation to the purposes for which it is collected
Accurate and kept up to date
Retained only for as long as necessary for the purposes for which it was collected
Kept securely in compliance with applicable law

What Data We Collect

Data you provide directly When you sign up for Putki, request a demo, contact support, or fill in a form on putki.io, you may provide us with:

First name and last name
Email address
Phone number
Company name and job title
Billing address

Data we collect automatically When you use the Service, we may automatically collect:

IP address and device identifiers
Browser type and version
Pages visited, time and date of visit, time spent on pages
Pipeline execution metadata (pipeline name, run status, row counts, duration) — used exclusively for observability features within your Putki subscription
Diagnostic and error data

Data from third parties We may receive information about you from public databases, joint marketing partners, or social media platforms when you interact with our content.

Cookies and Tracking

We use cookies and similar tracking technologies on putki.io. These include:

Cookie Group	Purpose
Essential	Required for the site to function. Includes session management and preference storage.
Functional	Enables features like live chat and support ticketing.
Analytics	Helps us understand how visitors use the site so we can improve it.
Advertising	Used to personalize and measure the effectiveness of marketing campaigns.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

How We Use Your Data

We use Personal Data for the following purposes:

To provide and maintain the Service — including managing your Putki subscription, delivering support, and monitoring platform health
To manage your account — enabling access to the Putki platform and its features based on your subscription tier
To fulfil contractual obligations — processing orders, renewals, and service agreements
To contact you — regarding your subscription, security updates, service notifications, and support requests
To send relevant communications — product updates, release notes, and educational content related to Putki and Apache Hop. You can opt out at any time
For security and compliance — including vulnerability reporting, patch management, and audit logging within the platform
For analytics and improvement — understanding usage trends to improve the Service, connectors, and documentation
For business continuity — in the event of a merger, acquisition or asset transfer, Personal Data may be part of the transferred assets

How We Share Your Data

We do not sell your Personal Data.

We may share your information in the following situations:

With Service Providers — third parties that help us operate the platform, process payments, or deliver support (see Subprocessors below)
For legal compliance — when required by law or valid requests from public authorities
In business transfers — in connection with a merger, acquisition or sale of company assets, with prior notice
With your consent — for any other purpose you explicitly agree to

Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and contractual obligations.

Pipeline execution metadata collected for observability purposes is retained for the duration of your subscription and deleted within 90 days of contract termination, unless you request earlier deletion.

Usage Data is generally retained for shorter periods unless required for security or legal purposes.

Data Transfer

Your data may be processed at Putki's operating offices and by subprocessors located in other countries. Where data is transferred outside the EU/EEA, we ensure that adequate safeguards are in place — including Standard Contractual Clauses — in accordance with GDPR requirements.

Security

We take the security of your Personal Data seriously. Putki is built with security as a core principle: hardened distributions, vulnerability scanning, and patch management are part of every release. However, no method of transmission over the internet or electronic storage is 100% secure. We apply commercially reasonable measures to protect your data but cannot guarantee absolute security.

GDPR — Your Rights

If you are located in the European Economic Area, you have the following rights:

Right of access — to know what Personal Data we hold about you and how it is used
Right to rectification — to have inaccurate or incomplete data corrected
Right to erasure — to request deletion of your data when it is no longer necessary
Right to restrict processing — to limit how we use your data in certain circumstances
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at info@putki.io. We will verify your identity before processing requests and respond as soon as possible.

You also have the right to lodge a complaint with your local Data Protection Authority within the EEA.

Subprocessors

Putki uses a limited set of third-party subprocessors to deliver the platform and support services. A current list of subprocessors is available upon request at info@putki.io.

Links to Other Websites

The Service may contain links to third-party websites. We have no control over and accept no responsibility for the content or privacy practices of those sites. We recommend reviewing the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the date above. We recommend reviewing this page periodically.

Contact

By email: info@putki.io

Online: www.putki.io/contact